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STORE POLICY

Welcome to Rimette! We want your shopping experience to be as smooth and joyful as possible. Please read our store policies below before making a purchase.

1. Returns, Exchanges, and Refunds

We want you to love your purchase! However, because our products include [stationery / customized items], please note the following:

  • Unused Items: You can return any unused and undamaged items in their original packaging within [14 days] of delivery for a full refund or exchange.

  • Damaged or Wrong Items: If there is a mistake with your order or an item arrives damaged, please contact us within [48 hours] of delivery with a photo, and we will send a replacement or issue a full refund immediately.

  • Return Shipping: Customers are responsible for return shipping costs unless the item arrived damaged or defective.

2. Payment Methods

To make your checkout secure and easy, we accept the following payment options through our secure provider on Wix:

  • Credit / Debit Cards (Visa, MasterCard, etc.)

3. Order Cancellations

  • If you change your mind, you can cancel your order within [2 to 12 hours] of purchase, provided it hasn't been shipped yet.

  • Once an item is shipped, we cannot cancel the order, but you can follow our return process after it arrives.

4. Privacy & Data Security

Your privacy matters to us.

  • We only use your personal information (like your name, address, and email) to process your orders and communicate with you about your purchase.

  • Your payment details are fully encrypted and secured by Wix's payment gateways; we never see or store your credit card information.

5. Customer Service

Have a question about an order, a product, or a design? We are here to help!

  • You can reach us at: [rimettestore@gmail.com]

  • We usually respond within [24 to 48 hours] (excluding weekends).

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